- OSHI Courier is a third-party logistics service provider. We utilize the services of other courier companies such as: TCS, Trax, PostEx, Leopards Courier
- These companies handle deliveries and logistics operations on our behalf.
Pickups
- Notify On Whatsapp Support Group 24 hours in advance for scheduled pickups.
- Verify that the pickup is confirmed and all arrangements are in place to avoid any delays.
Packaging
- The responsibility for packaging rests entirely with the client.
- All items must be securely packed to prevent damage during transit.
- OSHI Courier will not be liable for any damages resulting from inadequate packaging.
- In case of damages or issues, clients must provide video evidence of the packaging and the condition of the goods upon dispatch.
Claims [Damage or Change in Items]
- A valid proof video will be required, of the time of Packing with Package Details & Items Visible.
- OSHI Courier will raise the case on your behalf with relevant courier comapny.
- OSHI Courier cannot provide any guarantee as to if the case is accepted or rejected.
- Timeline: Usually this takes 30-45 days for a resolution.
- On resolution amount will reflect on your invoice in Adjustments div.
Weight/Charges Adjustments
- Similar Tracking ID and Other relevant information will be required.
- OSHI Courier will raise the case on your behalf with relevant courier comapny.
- OSHI Courier cannot provide any guarantee as to if the case is accepted or rejected.
- Timeline: Usually this takes 15-30 days for a resolution.
- On resolution amount will reflect on your invoice in Adjustments div.
Invoicing
- Invoices for TCS are generated on the 4th, 11th, 18th, and 25th of each month.
- For other courier companies, invoices are generated weekly, typically on Friday or Saturday.
- Payments are settled within two working days of invoicing.
- If there are any questions or issues with the invoice, clients can contact us for clarification.
Returns
- OSHI Courier will notify clients via email about any returns.
- Clients must update OSHI Courier within 24 hours of the notification if the return has not been physically received.
- If the client fails to notify us within this 24-hour period, we will be unable to lodge a complaint with the courier, as couriers have time limitations for processing such claims.
- After this time, OSHI Courier cannot be held responsible for unresolved return cases or issues related to undelivered items.
Payments
- Payments will only be made in Registed Bank Account.
- Bank Account Title Must Match CNIC. No Payment will be processed if CNIC and bank Information is Incomplete or Invalid or Ambiguous
Registration
- Provided Information Must be Valid and Authentic.
- Accounts with Valid Information Will be Approved.
- Bank Account Title Must Match CNIC. No Registration will be processed if CNIC and bank Information is Incomplete or Invalid or Ambiguous
- Registration may be Cancelled without any prior notice or message, if any irregulatiry found, whatsoever.
Service Charges
- Charges Agreed Upon Regsitration will be used in Invoicing.
- Make sure you have proper understanding on Rates Before Booking a Shipment.
- Any discrepency must be notified before booking.
- Charges cannot be Changed once Invoiced.
- Actual Weight Notified by Relevant Courier Comopany will be implemented/charged upon update of weight if any.
Out of Service Area [OSA]
- Courier Companies Charge OSA Charges on some locations/areas of Pakistan.
- These may include Main Cities as Well.
- Limited information is provided by Couriers and Whatever information is made available will be Shared Timely.
- Upon Study Follwing Charges May be Added up into Your Invoice in Relevant Shipment.
- TCS Charges on 1% cases Around Rs. 290/Shipment.
- TRAX Charges on 1% cases Around Rs. 135/Shipment.
- LEOPARDS Charges on 6-9% cases Around Rs. 135/Shipment.
- Above Information is only for Understanding, may not be accurate, may be changed over period of time.